While in London, John, George and I stayed at the Park Tower Knightsbridge. We had a truly wonderful stay and thoroughly enjoyed the hotel. The property is a part of Starwood’s Luxury Collection and is currently in the midst of a comprehensive renovation. Despite this fact, the hotel was beautifully decorated for the holidays and we did not see a hint of construction, nor were we inconvenienced by any of the work being completed.
Location — The hotel is centrally located in Knightsbridge. Hyde Park is nearby as is the Knightsbridge Tube stop (although we did not use it because it is not stroller friendly — no elevators). Many touristy sites are within walking distance to the hotel (assuming the weather is nice) too. Needless to say, this is a tony part of town with lots of high-end stores (ex. Harrod’s!) and great restaurants nearby. There is also a grocery (Waitrose) nearby if you need to pick up a few items (like say….diapers. Ahem.) We found that while the hotel was in central London, the area was never crowded with people or traffic. Your experience may vary depending on time and day, but it took us 30 minutes to travel from Heathrow to the hotel by chauffeured car.
Customer Service — Service at the hotel is phenomenal. From the valets to the restaurant staff, everyone is friendly and more than willing to help. Staff at the hotel is well-versed in customer service and we never wanted for anything. For example, once hotel staff noticed that we were chugging water throughout the day, they preemptively supplied complimentary still and sparkling water in our room. Valet and concierge staff were exceptionally helpful to us throughout stay, especially as it related to our transportation needs.
Accommodations — The hotel has 280 rooms and suites and we were lucky enough to stay in the Sloane Penthouse Suite during our stay. We originally booked a Panoramic Room for our stay, but front desk staff upgraded us (without us asking) during the check-in process. Again, lucky us. The Suite is beautifully decorated, well-appointed and is a fabulous setting for a traveling family. We welcomed the opportunity to have a master bedroom, one and a half bathrooms, a large walk-in closet, living room and full dining area.
We also loved the views of London from our room on the top floor.
And did I mention that our room came with butler service? We didn’t use it very much, but is sure was nice to be able to call for complimentary coffee and tea in the morning and in the afternoon. Additionally, the common areas of the hotel are gorgeous, pristine and very welcoming.
Amenities — The hotel thinks of everything. Everything. At check-in, they offered us a crib, high-chair, bottle warmer and baby bath tub. Say what? Needless to say, these complimentary amenities were welcomed and put to good use. The hotel has a great bar and casual restaurant, along with a more formal dining area (One-O-One Restaurant). We ate at the casual and formal restaurants and thoroughly enjoyed our food. We also thoroughly enjoyed the in-room dining service. We did not use them, but the hotel also has generous meeting spaces, a gym and a business center. One last thing…the towels and robes in the bathroom were swoon-worthy — large, fluffy, high-thread count, etc.
Member Recognition — As Platinum members, we were offered complimentary breakfast for two in the hotel restaurant, in addition to 500 points for our stay. As you just read above, we were also upgraded to a fabulous suite without prompting and without having to use Suite Night Awards.
Family Friendliness — The hotel is very family friendly, as shown by the many families at the hotel during our stay. In addition to offering many child-related items during our stay, hotel staff went out of their way to make sure that George was taken care of and looked after. From the valets to the restaurant staff, everyone knew George by name and consistently asked if we needed anything for him. Traveling with a baby can be challenging, and it was great to feel encouraged and supported.
We will gladly stay at this hotel in the future and readily recommend it to family and friends.